Great people and service, we had an emergency situation while traveling with our RV and they took us right away. Hope to never see them again, lol, but if we needed service we would choose them.
2023-09-05
I've been associated with this dealership for many years. Mr. Clayton is always very professional and knowledgeable. Always a pleasure. This week's visit was due to a recall and service was done promptly.
2023-08-04
My family and I just came in to check our Ford Explorer because we were planning to head to Florida. We were worried there was a weird sound rattling from under the car. Let me just say we came in with no prior phone call, we were seen right away and EVERYONE was soooo nice. Inside the dealership was very clean, vending machines with snacks (if you have to wait and have kids) also complimentary beverages may be available (they were today) all in all I would recommend choosing this family operate... More
2023-08-01
From the initial discussion about the car to the final paperwork, the entire process was smooth, easy to understand and even enjoyable. The extended test drive let me try out the car in a few environments: hills, rain and traffic. The price was extremely fair and the car had been detailed. This was a used car. The car fax was provided even before I decided to test drive it. The staff is friendly, eager to please and wants to answer every question. The trade in process was easy too. I highly reco... More
2023-07-09
We were an hour and a half into our 12 hour drive home when my husbands 2023 Silverado started leaking coolant. I am not exaggerating when I tell you this was the BEST costumer service we have ever had, I mean it. (And my husband works at a Chevy dealer).
The service department went absolutely above and beyond to help us out. These guys did not give up on trying to fix the issue at hand and make sure we got back on the road in our own vehicle. Everyone from sales to service went above and beyond... More
2023-06-30
I always bring my vehicles here to get serviced. Ms.Ann is the sweetest and her service team moves extremely fast only a 20 minute wait for an oil change. Can’t beat it! Highly recommend Family Ford!
2023-06-15
Easiest car buying experience ever! Jennifer and her team did a fast and efficient job at handling everything over the phone and through email. Also they were the ONLY car dealership that didnt add outrageous dealer add ons! Will be visiting them again for a future car purchase
2023-06-08
On our road trip from NY to FL, we had a brake issue occur. Pulled in at Family Ford to see if someone could check it out. A broken caliper! Lost all brake fluid. We were lucky! Family Ford was awesome. They got the parts needed, and we were back on the road in a few hours. A few hours sounds awful, but we are talking about same day repair on a Mustang! That there is the awesomeness of Family Ford. Hospitality was also very much appreciated. They gave us updates with progress on part arrivals an... More
2023-06-05
Thank you for the service you provided for me in obtaining DEF heater and truck tire. On our day of departure I had a tire with a nail in it. To close to sidewall. This was on our fifth wheel. Employees I think went above and beyond to get me back on the road again.
2023-04-23
I do not know where to start but our car broke down driving home to Texas and we ended up choosing to buy a new car. Tom and his entire team went further than I’ve ever had a dealership go. We stayed in town 4 days waiting to see about our old car and finally decided it’s time to make a decision to get home. They went to our motel, brought all our belongings and let us basically live in their waiting room with our 3 kids for the entire day. They let me cry and take my time asking one million and... More
2023-04-04